Privacy policy
Last Updated: October 30, 2025
Introduction
OffMenu by CookUnity respects the privacy of your information. This Privacy Policy (the "Policy") describes how CookUnity Inc. ("we" or "us") collects, uses, and discloses Personal Information. It also describes your Personal Information rights and choices, and how you may exercise those rights. The term Personal Information, and other capitalized terms, are defined in this Policy.
This Policy applies to the Personal Information we collect when you use our Services, which include when you:
Visit our website, tryoffmenu.com ("Website" or "Site").
Use our mobile application ("App").
Place an order with us.
Become a subscriber or create an account with us.
Submit a form or other feedback to us.
Visit our locations.
Communicate with us by phone or text, or through a form or the interactive chat feature on the Site.
Receive emails, promotions, advertisements, or surveys from us.
Connect with us through social media.
Otherwise interact or engage with us, our products, or our Services.
This Policy also applies when we provide you with Services through our service providers, such as delivery partners, and other vendors who help us provide and market our products to you, or otherwise support our business operations. However, please note that our online Services offer links to websites and services that are not operated by OffMenu, such as social media pages or hosted payment platforms. Additionally, you may click on a link to our Site from a third-party's website. Third-party websites may independently solicit and collect information from you, including Personal Information, and in some instances, they may provide us with information about your activities on those third-party websites. Though this Policy does describe the Personal Information we receive from those third parties, we do not always have control over the privacy practices of these websites and services, and we encourage you to review the privacy policies presented on every website you visit.
This Policy may be updated from time to time, and we encourage you to review it periodically for updates. Your continued engagement with our Services indicates your acceptance and consent to the information collection practices described in this Policy. By using our Services, you also acknowledge and accept our Terms & Conditions of Service.
Table of contents
How Do We Collect Personal Information about You?
We collect information about you in different ways. Specifically, we collect your information: (1) when you interact directly with our Services (Direct Interactions with Us); (2) automatically through the website technologies that are present on our Site and App (Tracking Technologies); (3) from other companies we partner with and people who may refer you to us (Other Companies and People), and (4) through Publicly Available Sources. Each category of Personal Information collection sources is described below.
Direct Interactions with Us
You may give us information about yourself, including contact information, payment information, order information, feedback, or preferences when you:
Register for or log into your OffMenu account on the Site or App.
Place an order with us.
Express an interest in our products and Services.
Complete forms, surveys, provide ratings, reviews, or submit other feedback to us.
Correspond with us by phone, email, text, or the interactive chat feature on the Site. Please note that our interactive chat feature is powered and hosted by a third-party, Forethought, and incorporates AI features to improve the customer experience.
Subscribe to our emails.
Participate in one of our marketing campaigns.
Visit our locations.
Report a problem with our Website, App, or other Services.
Tracking Technologies
When you interact with our Website, App, email features, or other online Services, the cookies, pixels, web beacons and other website technologies we use (collectively "tracking technologies") may collect information about your:
Computer or other device used to access the Services.
Browsing activities, patterns, events, and interactions with our Services, including web pages you viewed and links you clicked.
The data collected by tracking technologies does not identify you by name. These technologies generally identify the device you are using, such as by your IP address, or device identifier. These device identifiers may reveal or be connected with you by name or other personal identifier when our systems correlate it with the Personal Information you provided directly to us, so that we can create and maintain your account profile.
We use the information that is collected through tracking technologies for analytics purposes, and to maintain the security and functionality of our Site. When you interact with us or our Services, we and our marketing partners also use tracking technologies that collect information about your activities over time and across other websites and online services, or in connection with promotional email messages or communications. Through use of these technologies, we and our marketing partners may combine automatically-collected and user interaction information with other information collected about you, including information collected by our marketing partners. The types of tracking technologies we use may change over time. The type of information collected through tracking technologies includes device identifiers, internet or electronic network activity, and user interaction information, as well as what content you are interested in or interact with as described above in the What Personal Information Do We Collect? section above.
The kinds of tracking technologies we use include:
Necessary, functional, and performance cookies to maintain functionality of our online Services and help us deliver our Services and products you may purchase, route traffic between servers, retain user preferences, enable you to log in and stay logged in, keep your online shopping cart up to date, and help us understand how the Services are performing.
Analytics and research technologies to enable us to understand, improve, and research features and content included in the Services, including how users use the Services and the content and products that users view most frequently.
Location technology (including your general location based on your IP address or your precise location through our App) to verify your location, prevent fraud, deliver or restrict content based on your location, and provide Services personalized to you with location-relevant content.
Security technologies for purposes such as to detect activity that might violate our Terms and Conditions of Service; prevent fraud, unauthorized access or activity, or other misuse of our Services; and to protect our business.
Communication technology to determine whether you have opened, viewed, or otherwise interacted with the emails we send to you.
Marketing and targeted behavioral advertising technologies to provide you with personalized advertisements, communications, and other content about the Services and, in some cases, an external party's products and services. For example, we use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors' IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail.
Many companies that are engaged in marketing and advertising participate in the Digital Advertising Alliance ("DAA"). You can learn more about the DAA AdChoices Program opt-out program for website browsers at https://www.youradchoices.com/ and mobile apps at https://www.aboutads.info/appchoices.
Our Site honors the user-enabled opt-out preference signal Global Privacy Control (“GPC”). When you have enabled this opt-out preference signal on browsers that support it, our Website will automatically opt you out of targeted advertising cookies. You can allow our Website to “ignore” your opt-out preference signal choices in our Cookie Preference Center
Our Website uses "session replay" technologies, including HotJar, MixPanel, and Datadog. Session replay technologies utilize code to record users' interactions with our Site. Once those interactions are recorded, we can replay them to assess Site analytics, diagnose usability problems, repair bugs, and identify areas for improvement on our Site. Session replays include users' clicks, mouse movements, scrolls, and keystrokes. You can opt-out of session replay technologies by declining "functional" cookies in our Cookie Preference Center. Please note that if you decline functional cookies, some areas of the Website may not function properly.
Other Companies and People
We collect some Personal Information about you from other external sources, including our advertising and social media partners, other companies and individual consumers.
When you sign up for an account with us using your Google, Apple, or Facebook credentials, these companies will share certain Personal Information with us, which may include, without limitation, your name, email address, language preference, and profile picture.
We also collect Personal Information from our partners including marketers and advertisers, social media influencers, affiliate partners, and other companies, including companies whose products or services you have used in the past, and some of which are registered under various laws as data brokers.
We use this Personal Information to supplement the other Personal Information we have collected directly from you and Personal Information that is collected automatically by tracking technologies on our Site, to maintain your customer profile, direct relevant advertisements to you, and to provide you with personalized communications and other content we think you may be interested in.
Additionally, we may collect limited Personal Information from other OffMenu subscribers that refer you to us, such as your email address or other contact information, in order to provide you with information about our products and Services.
Publicly Available Sources
We may collect Personal Information from consumer reviews of our products or Services. This includes, for example, reviews of our Services that you publish on a third-party platform.
State-Specific Privacy Rights Information
This section of the Policy is our Notice at Collection for California Residents in accordance with the California Consumer Privacy Act ("CCPA"), as well as requirements of other comprehensive U.S. state laws regarding consumer data privacy and protection.
This chart describes our Personal Information collection practices over the last 12 months:
Category of Personal Information Collected
Source(s) of Collection
Disclosed for Business Purposes?
Sold to or Shared with Third Parties?
Identifiers (e.g., name and other contact details such as your email address, mailing address, phone number, IP address or account name).
Direct Interactions with Us
Other Companies and People
Publicly Available Sources
Tracking Technologies
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
ersonal Information described in California's Customer Records statute (Cal. Civ. Code § 1798.80(e)) (telephone number, bank account number, credit card number, debit card number, or any other financial information as well as the categories listed in "Identifiers" category above)
Direct Interactions with Us
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Commercial Information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies with other companies)
Direct Interactions with Us
Tracking Technologies
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Internet, Network Activity and User Interaction Information (e.g., browsing history, search history, and information regarding your interaction with the Website and App)
Direct Interactions with Us
Tracking Technologies
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Geolocation Data (general and precise geolocation)
Direct Interactions with Us
Other Companies and People
Tracking Technologies
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Audio, Electronic, Visual, or Similar Information (e.g. audio or video recordings)
Direct Interactions with Us
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Professional or Employment-related Information (e.g. your occupation, professional affiliation, and educational history)
Direct Interactions with Us
Other Companies and People
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Inferences (e.g. about your preferences, interests, and purchasing tendencies)
Direct Interactions with Us
Other Companies and People
Tracking Technologies
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Sensitive Personal Information (e.g. your CookUnity username and password, racial or ethnic origin, precise geolocation)
Direct Interactions with Us
Other Companies and People
Tracking Technologies
Yes - to vendors, partners, and contractors
Yes - to marketing and advertising partners
Data Retention
Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes for which we collect it, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for Personal Information, we consider applicable legal requirements, the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means.
Information Security
The security of your Personal Information is important to us. We maintain reasonable security measures that are proportionate to the volume and nature of the Personal Information we maintain.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for your OffMenu account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of information via the internet is not completely secure or error-free. Although we have implemented safeguards to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information to OffMenu is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.
Children
We do not direct the Site to children under the age of 16 and we do not knowingly collect, use, store, or disclose the Personal Information of children under the age of 16 or minors as defined by local legal requirements. If we learn we have mistakenly or unintentionally collected or received Personal Information from a child without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child, please contact us at support@tryoffmenu.com.
Changes to this Privacy Policy
This Privacy Policy may be updated over time. We publish the "Last Updated" date at the top of the Policy to notify consumers when changes are made. We encourage you to check our Site periodically for updates.
Communicating with Us about Our Privacy Policy
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: support@tryoffmenu.com.
If you need to access this Privacy Policy in an alternative format, please contact us at support@tryoffmenu.com.
